Singaporean MVNO Gorilla to pause its services

The Singaporean-based MVNO Gorilla Mobile says it will pause its services for 60 to 90 days

The Singaporean MVNO Gorilla Mobile has announced on its website that:”Gorilla is updating our network to provide all our users with an improved service. In the meantime, we are pausing new sign ups to facilitate the update until further notice. Stay tuned!”

Replying to queries from TODAY, Rokas Sidlauskas, chief marketing officer of Society Pass Inc, which is the parent company of the MVNO, said: “In order to be able to implement effective changes to the product (a launch of an e-SIM), we have taken a decision to pause services for the next 60 to 90 days as we implement planned improvements.”

Rokas did not say when the suspension will take effect but added that Gorilla will provide necessary support to help its customers migrate their accounts to a new operator.

“We understand and sympathise with this inconvenience, however, we do believe that enhanced product experience and better service will only benefit Gorilla.Global users in the future.”

Gorilla Mobile, was founded in 2019 by Xanne Leo with U$3 million in seed capital. The company employs 15 people at its Singapore office. The MVNO was soft launched in June 2021, using the network of M1. However in May, 2022 Gorilla Mobile, decided to move from M1 to a MVNO partnership with Starhub instead. The following month it was acquired by Society Pass Inc. (NASDAQ: SOPA) – a Vietnamese firm listed on Nasdaq.

Rokas Sidlauskas of Society Pass Inc said in response to TODAY earlier that: Gorilla’s operations will remain in Singapore. “We remain committed to the Singapore market and plan to expand Gorilla. Global operations across Southeast Asia — specifically in Indonesia, the Philippines, Vietnam and Thailand — to complement other Society Pass ventures and provide further value to our customers.”

Gorilla has plans to expand into at least four other Southeast Asian markets “after the upgrade and revamp in 2023”.

Author: Allan Rasmussen
Managing director at Yozzo. Allan is a MVNA/MVNE/MVNO specialist with hands-on experience from more than 60 projects in both competitive and greenfield markets. His expertise includes business case development, execution, launch and growth strategies. Advisor and consultant to mobile network operators, MVNA, MVNE, MVNO, National Regulatory Authorities, Government Agencies, Broadcast Companies, TMT Industry Associations, Innovation and Investment Banks.
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